OUR PROCESS

​To book your appointment: 

Email: info@rminventories.co.uk

Online Portal: Login / Sign Up

Call: 020 3773 6108

​

Agents / Professional Landlords - we offer a specialised online booking platform for everyday business use, allowing you to book online, amend appointments, review reports and see the progress of each and every inspection we carry out. Contact us for more information.

You will receive an email with 24 hours to confirm your booking. For last minute appointments call us directly. If you do not receive a confirmation, please contact our team.

Our booking team will arrange appointments with you directly, where possible. Please ensure that we are provided with the contact details for all parties. We will collect keys from a location within 5 miles, you will need to let us know about any special collection arrangements (fees may apply). You must ensure you advise of the details of alarm codes, access/security information, additional inspection areas (such as garages) and also any possible special requirements that you require to be taken into consideration.

​

Managing agents - we have a specialist key collection team, who can arrange to collect, store and manage your keys as needed.

On the day of the inspection, our clerks will arrive to the property in advance of the appointment time, where possible. We will contact you, should there be any unforeseen delays/circumstances.

To ensure that the inspection can be carried out accurately, all parties must allow the clerk to complete their duties without disruption, to ensure maximum accuracy. This will require rooms to be left empty, no one to enter rooms being inspected and no re-entry for check out. Inspections will take approximately 1-hour (depending on the size of the property).

​

If you require any advice on appointment allocation time slots, or for finalisation time of reports, please do ask the clerk on the day, as this can vary.​

Reports are usually finalised within 48 hours from the date of the appointment (Monday - Friday), the report will be sent to you by our processing team. If you require any reports as an express service then please do let our admin team know, as we do offer a premium 12 hour package.

​

You will receive a link to the report, allowing any additional comments and photos to be added to the document. We will allocate 14 days for landlords and tenants to make additions, however we can extend this, upon the agreement of all parties. Landlords and tenants should mutually confirm the accuracy of the document with the tenants, adding any photos and comments as necessary.

​

If you need to add any comments or photos, please watch our online video on how to note this in the "Additional Comments" section. Please contact us for any additional questions you may have.

After reviewing the document, all parties are requested to finalise the amendment process by signing the document. At the end of the report under the "Signatures" section, tenants, landlords and any additional third parties should sign. If you have any issues using this feature, contact our team. 

​

Failure to comment, add photos and/or sign within the 14 days allocated, without any notification, will imply an agreement on the schedule of condition, as set out within the report.