If you have a problem

Whilst we make every effort to record the details of the property some items may be missed, we would advise you to first review the report link, so that you can add any additional comments and photos as required.

If you are not able to add comments as the issue has arisen outside of the initial term then we would always advise you to email your landlord or agent.

If you feel that this will not resolve your issue, or you have an issue with the services received from one of our clerks, then please email us at

Please include full details of your complaint, we will look to respond to all complaints within 7 days.


Terms & Conditions


As we handle very personal data about our customers we have strict terms and conditions with regard to how we process data and who we are able to provide this data.

If you have any questions with regard to how we handle your data then please contact us at

Report an issue


Having an issues with our reports?

If you have any issues accessing reports then please contact our support team at if you are unable to locate your report then please follow the link at the bottom of the page.

We will contact you within 48 hours to advise on the resolution / progress with any technical issues.